At Kitexcite our goal is to deliver the best possible customer experience in safe and professional environment. Our policies and conditions are for the protection of our guests and staff. Please be sure to clearly communicate your needs and goals with our staff to help us to ensure that you have the best experience possible. Your satisfaction is important to us, so please take a few minutes to read this information.
All participants and their guardians, should first read our disclaimer and agree to our policies before making any purchase or booking. Purchasing equipment or Booking a lesson implies that you have read, understood, consent to and agree to abide by, the policies of the school and the following Terms and Conditions.
Use of watersports equipment requires safety training. When purchasing any equipment and/or product from Kitexcite . (“ASM”), you assume all responsibility for any damage/injury that may result from using this equipment and/or product in any way. ASM assumes no liability for the use of any equipment and/or products purchased, and by purchasing this equipment and/or product from ASM, you understand, acknowledge and accept this release of liability.
All deposits and payments made for accommodation, equipment rental, and kite-boarding lessons, are non-refundable. Bookings for accommodation, rentals and lessons can not be changed within 30 days of check in date. Prepayments for accommodation by check or other payment method are not refundable within 30days of check-in date.
All prices are subject to change. Pre-paid lessons will be honored up to three months from the time of booking. Otherwise the higher price will prevail.
All lesson packages are discounted pricing. The discount is calculated on the quantity of lessons being pre-purchased. If a person purchases a lesson package and does not complete the full package. They may receive a partial credit based on the time used. Based on the next lower tier of pricing. For example the Complete beginner course 8hours price break, only applies to 8 completed hours of instruction, if a person only completes 4 hours, they will be charged for 4 hours private Instruction, and be credited the difference from what they paid.
Booking Lessons & cancellation Fees:
We are a service industry. We sell our time and expertise. When you make an appointment we block out our schedules to guarantee you the exclusive use of our time. We need a minimum 24hours notice to rebook any activities. You may rebook your lesson up to 48 hours before the commencement of the lesson. Lessons may be rebooked to another time slot for a 10% rebooking fee. There is no credit given for lessons cancelled within 24 hours. Private lessons and private groups may need to give us 72 hours notice. There will be no credit for pre-paid activities cancelled by the customer. Activities cancelled by us will receive a raincheck, and get credit for the value of the lesson less the rebooking fee, the remaining value will be given as store credit or may be used towards another lesson.
Rainchecks and Rental Credits:
We sell our time and a slot in a limited schedule. When you book a lesson we commit our recourses to your lesson. If you fail to show up for the appointed time of your lesson, you will forfeit the value of your lesson and will not receive a raincheck. When we have to cancel a lesson due to bad weather we will reschedule your lesson to the next available time slot. If there are no time slots available, you may be given a Raincheck, and rebook your lesson up to one (1) year from your original lesson date. Raincheck credits may also be taken as store credit or transferred to another one of our lesson packages of equivalent value. Rental packages are discounted blocks of time that can be used at the customer’s leisure. Any unused rental credit can be redeemed at a later time, as a raincheck or as Store credit.
Equipment damage & Loss:
If a student damages equipment during a lesson, we will take care of it.
For rental and supervision (without insurance, $ 14,80 per day) the costumer is fully responsible for the repair or replacement costs. Rentals are responsible for repair or replacement of any rental gear. Participants are 100% responsible for any “preventable” damage or damage resulting from deliberate, accidental or negligent action. Damages or replacement costs may be charged to the credit card that make the lesson booking. By making the booking you agree to pay the cost of any repairs to damaged gear, or replacement cost of lost gear.
Locations & Times:
Your lesson starts at the agreed lesson start time. Please arrive 15 minutes early to allow for delays, and preparation time. If you are late for a group lesson the group may start without you. Your lesson is booked for a time slot. If you are late for your lesson, it will usually shorten your lesson. If you miss your lesson appointment, there is no credit given.
Preparation, rigging, safety briefings, evaluations and training are part of these sports. Equipment changes, repairs, re-rigging and adjustments are part of the lesson time. During any lesson the amount of in-water time will vary and depend on the weather, and the students degree of preparedness for the activity. A student’s experience, abilities, physical and mental state will usually be evaluated prior to the lesson to ascertain the appropriate lesson plan. If a student needs a lot of safety information, the in-water portion of the lesson will be reduced proportionately. Instructors may also choose to wait for optimal conditions to present themselves before allowing students to enter the water. Traffic, weather and water condition, and water inhabitants will all have a bearing on the decision to go or not go at any time. For safety reasons, the instructors have the final say. If necessary the instructor can complete the entire lesson on the land. Lectures, information, advice, hints, skills, and the instructor’s time are all part of the lesson.
Expectations and Goals:
When making your bookings please tell us your; experience level, expectations, goals, physical condition, and any special needs. This helps us to schedule you with the best instructor and advise you on the most suitable lesson or course. At the beginning of your lesson, tell your instructor the same information so they can better tailor the lesson for you. Your instructor should be able to advise you if your expectations are realistic. And what may be achievable goals. Give your instructor feedback during the lesson, if the pace is too fast or too slow. If you are tired or cold, or suffering any pain or discomfort. They may be able to modify the pace to suit you. For safety reasons, the majority of safety information and training cannot be skipped. If you have previous experience and safety training, your instructor may quiz you to test your knowledge or have you attempt to demonstrate a certain skill prior to the activity. Do not overstate your ability, or hide any health problems. It is best for you to fully disclose your situation to the instructor. Let your instructor know when you are getting out of your comfort zone or are having problems of any kind. Please be aware that results vary from lesson to lesson and according to each individual participant.
Physical Stress of the Activity:
Outdoor sports regularly require moderate to high physical activity. Participants may be put in situations that require bursts of exertion like swimming for a board, or moving quickly to duck under a wave etc. There are also prolonged exertions for the duration of the activity, and endurance and fatigue may become factors in your ability to function safely in the proposed activity. Participants should be able to carry and lift their equipment, walk over uneven surfaces, and walk through soft sand, and may be required to climb onto boats or over obstacles. Each participant should posses a reasonable degree of flexibility, dexterity, and agility. There may be situations requiring sudden movements, reaching, bending, twisting, pushing and pulling, higher than normal loads on knees, and joints. Extremes of posture and hyperextensions, and even holding prolonged postures that may become uncomfortable. It is up to the individual participant to keep their level of activity within the reasonable expectations of their health and physical condition. Check in with their body and avoid any potentially injurious actions. If you have any doubts about your ability to perform a required task you should immediately inform your instructor. There may be an alternate action or motion available that could help you to avoid stressing a particular part of your body. Instructors are not medical advisors, so any serious concerns or chronic motion limitations or problems you have should be addressed to sports medicine experts.
Physical limitations and Health:
Each participant is responsible for determining their ability to perform the required activity. If you have any doubts as to your physical ability to engage in these activities you should first consult your doctor. Please inform us about your physical status and health especially if you have any issues. We do not recommend any of our activities for women who are pregnant. We do not recommend any of our activities to people who have been recently hospitalized for any major injury or illness. Do not go into the water if you have stitches, open wounds, or recent tattoos. Do not engage in any of these activities if you are having back or neck pain, or have a history of chronic back or neck problems. It is the responsibility of the participant to inform their instructor and stop the activity if they are having any neck or back pain, tingling, numbness, difficulty breathing, or any other medical symptom. If a participant requires any medications, they should be sure to bring them along and have them available if needed.
Preparation for the activity:
It might be prudent to have a physical examination if you have not engaged in regular physical activities for a while. Regular exercise, and Gentle stretching is advisable to help prevent strain type injuries, Gentle yoga type exercises supervised by a professional might be beneficial to prepare the body for the activities.
Bumps & Scrapes:
Outdoor activities can often expose participants to the likelihood of injury. Small injuries are inevitable. Bumps and bruises, rashes, rubs, scrapes, and scratches, can occur unexpectedly at any time. Board bangs, fins, stubbed toes, stepping on rocks and coral. Sunburn, and stings are a part of the package when you engage in ocean sports. If you have lowered immune system you may get increased risk of infections from cuts, or if you have a problem with bleeding, you should take maximum precautions in this area. We recommend covering as much skin as possible. Wearing booties, rash guards, board shorts, lycra pants or wetsuits, and helmets, and jackets when appropriate, will save you from most bumps, nicks, stings and scrapes. And can help prevent sunburn too. If you get any kind cut of scrape, it is advisable to treat it with appropriate antiseptic or antibiotic, and first aid. (This is not medical advice, but good common sense).
Size limitations and Gear:
Really lightweight people & really heavy people may have difficulty getting suitable equipment. Wherever possible we will accommodate the student, however please disclose at the time of the booking if you weigh over 220 pounds (100kgs), or are significantly lighter that an average person etc. To help us provide a safer and better lesson, we should know the age weight and height of students, and approximate physical condition. If you are too small for our protective gear, or to light handle the, sail sizes, wind or wave conditions it may become a safety issue. If you are too large for our equipment, we will try to find larger gear, and there may an additional charge. If you are too large for any equipment available we will try to let you know as politely as possible so you will not be frustrated by the experience. And it diminishes our ability to render assistance in case of emergency. In general our maximum weight limit is a fit 230 pounds. All participants in any water activity must be able to swim. If you are a weak swimmer just let us know. You may be asked to sign a declaration of fitness.
Legal Liability Waiver:
All students must sign a waiver form before commencing any activity. Students under 18 years of age must have a parent or guardian sign a waiver form for them.
Refusal of Service:
We retain the right to refuse service at any time. If a student is unable or unwilling to participate safely, or follow the directives of the instructors or staff, we may refuse to serve them. We may stop a lesson or activity at any time for the safety of the participant, ourselves or the general public. Cooperation, communication and trust are vital to our ability to provide these services.
Photos and video:
Some of our lessons may be photographed by or videoed by our staff. Some images may be made available for sale to participants. All Images and videos of the lessons and students remain the property of the photographer and/or Actions Sports , and may be used in promotional material, commercial use or for instructional purposes. Specific photography or video services are usually available on request by arrangement. If you have any specific privacy issues, please inform us before your lessons.
It is the student’s prerogative to stop a lesson at any time. If a student decides to quit early due to fatigue or other reason, there is no credit. If an instructor decides to stop a lesson early due to weather; they can continue the lesson on land, or credit for remaining time may be given. If an instructor decides to stop a lesson early for safety reasons, like the student is uncooperative, has health problems, or is intoxicated, there is no credit for remaining time.
Price Quote Policy:
All the prices quoted on the website are current at the time of publication. Actual prices may vary at the time of booking. Prices quoted do not include the HI state tax. Prices quoted do not include gratuities.
Tipping Instructors & Gratuities:
Like a waiter, your instructor is a service giver. You may show your appreciation for your instructor or guide by giving a tip or gratuity. Tips usually range from 5-15% of the lesson price and usually take the form of cash. Tips are usually given directly to the instructor at the end of each lesson. Instructors should never ask for tips, so it is up to the customer to remember to give a gratuity if they wish to do so.
In general a minimum of 24hours notice is required to rebook any lesson. Special conditions apply to specialty courses, private lessons, clinics, accommodations, and third party agent bookings.
If there is no wind on the day of your lesson, we can reschedule your lesson for a different time or day. If we run out of wind & you complete two(2) out of three (3) hours, you only pay for the portion used, and we may give a partial credit for the difference. If you book and pay for a five-day course, and only do three, you just pay the three day rate, and get a credit for the difference. If you book and prepay for a five-day course and only do four days, you will be charged for four days at the three-day rate, and be credited the difference. There are no credits, for No Shows, or drop outs. Calling in “sick” on the day of your scheduled lesson is not grounds for a credit without a doctor’s note.
Third party credits:
Credits will be made by the original source of your booking. If you book online or through an agent please contact the people you originally booked with to obtain any credits. Policies may vary from one agent to another.